Swell CX – What you Need to Know First

Understand

Turn texts and emails into trustworthy reviews. Learn how customers feel and improve customer service.

Acquire

Turn new reviews into higher search rankings and more customers walking in your door.

Maintain

Turn customers into raving fans. Chat with them and solicit reviews and feedback in one view.

REVIEW MANAGEMENT:

• Single click reviews as a Google Partner
• Simple Automatic and Manual Invitations
• Full Practice Management Integration
• Full Customization for Your Patients
• Better know your patient with feedback and insights in a single dashboard
• Reviews compiled into centralized dashboard you can efficiently reply from
• Communicate however your patients prefer
• 24/7 Customer Support and Coaching for best practices responses

WEBCHAT – MESSENGER – 2 WAY TEXTING:

• Turn website visitors into patients (Widget sits inside website)
• Give patients and potential patients the help they need straight from your website to text
• Be responsive to messages from website, Facebook messenger and sms texts.
• Alerts and notifications sent via email and text for incoming messages
• Customized branding of widget on your website

SURVEYS:

• Text or email surveys for instant patient feedback
• Benchmark surveys with a Net Promoter Score
• Customize questions and recipients
• Reporting and analysis inside dashboard
• Easy response tool inside Swell
• Automated response assignment to your office users

APPOINTMENT SCHEDULER:

• Set up in minutes
• Saves staff time in narrowing down desired appointment times
• Improves patient experience in scheduling appointments
• Web based request form – Form is embedded in practice website
• Scheduling links can also be dropped in text, facebook, email, webchat and messenger tools
• Reporting and tracking of requests are inside the Swell Dashboard

PAYMENTS – SWELL PAY:

• Payment Requests:  Itemized, mobile friendly payment request to send to patient via text, email or message
• Integrated refunds
• Integrated banking
• Secure transactions
• Custom branded
• Reporting and analytics in Swell dashboard
• Get paid faster
• Makes payment more convenient
• Cuts down on late payments
• Used with Stripe as the processor